Frequently Asked Questions
Everything you need to know about REDMAGIC gaming gear.
What is the standard shipping time for REDMAGIC devices?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while priority shipping options are available for faster delivery.
What is your return policy for mobile phones and accessories?
We offer a 15-day return policy for a full refund on items in their original condition and packaging. Please ensure all accessories and promotional items are included to avoid restocking fees.
Does my REDMAGIC smartphone come with a warranty?
Yes, all REDMAGIC smartphones come with a 1-year limited warranty that covers manufacturing defects. Accessories such as cables and cooling fans are covered under a 6-month warranty period.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Google Pay, and Klarna for installment-based purchasing.
Are REDMAGIC phones compatible with my local carrier?
Our devices are globally unlocked and support a wide range of 5G and 4G LTE bands. We recommend checking the 'Network' section on the product page to verify specific band compatibility with your service provider.
How do I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your REDMAGIC account.