Returns & Exchanges

At REDMAGIC, we stand by our gaming gear and offer a 15-day return window for products in original condition to ensure you have the ultimate competitive advantage. If your device is defective or doesn't meet your expectations, our streamlined process makes exchanges and refunds quick and easy.

Return Process

• 1.
  Initiate Your Request

  Log in to your REDMAGIC account and visit the 'My Orders' section to submit a return request or contact our support team with your order number.

• 2.
  Package Your Device

  Place the product in its original packaging including all accessories, manuals, and protective films to ensure the item is eligible for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at the designated courier location for secure transport to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 7 business days to your original payment method.